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Hughes18
Newbie
‎02-25-2024 09:10 AM

Peacock unable to load after subscribing

Just set up new Roku acct and subscribed to Peacock.

When going to the Streaming Store and trying to add Peacock, message pops up and says Unable to Load.

Reset the Roku twice and did a full factory reset and same result.

What is the solve?

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RokuArjiemar
Community Moderator
Community Moderator
‎02-25-2024 05:17 PM

Re: Peacock unable to load after subscribing

Hello! @Hughes18,

Welcome aboard here in the Roku Community!

Thank you for reaching out to us about your Peacock issue. We're pleased to assist.

  • What Roku device are you using right now?
  • Is this the first time you set up/activated this Roku device? If NOT, is this the first time you have experienced this issue?
  • Is your Roku device currently connected to your network?
  • Is the issue happening on all contents/channels, or is this isolated to 1 content/channel?
  • Do you have any other Roku device/s? If YES, are the other Roku device/s experiencing the same playback issue?

We recommend performing the below steps and see if you can resolve the issue:

1. Remove the channel from the Roku device
2. Power cycle the Roku device by disconnecting it from the power cable and reconnecting the device back to the power
3. Re-add the channel back to the Roku device.

Please keep us posted on what you find out, and we will be happy to continue assisting you further. We look forward to hearing back from you.

Thanks,
Arjiemar

Arjiemar
Roku Community Moderator
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