Channels & viewing

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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BrittanyLynn
Level 7

Peacock TV kicking me out ever hour and 15 minutes.

For about a week now, peacock TV kicks me out of the channel every hour and 15 minutes. I have timed it 3 times. As someone who works from home and likes to have the office going in the background, this is very frustrating. I have updated the channel, and I have deleted it and re-downloaded it. The only reset option for my roku tv is a factory reset, which I won’t do because I’m not about to delete all my channels. Can someone tell me what the issue is or how to fix it because it is getting very very frustrating. #PeacockTV #HisenseRokuTV

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2 REPLIES 2
makaiguy
Community Streaming Expert

Re: Peacock TV kicking me out ever hour and 15 minutes.

Settings > System> About -- what Roku version is shown?

Roku 10.5 is currently rolling out and it reportedly contains some new options under Settings > System > Power on some models.  See if any options there fix your problem.

(Unfortunately, at this point the two Roku's on which I have received 10.5 did not receive the Power update, so I don't know exactly what you should be looking for.)

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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RokuDanny-R
Roku Employee
Roku Employee

Re: Peacock TV kicking me out ever hour and 15 minutes.

@BrittanyLynn

Thanks for the post.

If you are unable to resolve the issue, can you please provide us the following information:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing

Once we have this information, we will be able to investigate further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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