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Mispaw88's avatar
Mispaw88
Reel Rookie
2 years ago
Solved

Pbs kids app crashing on roku tv

On both of my roku tvs the PBS Kids app is crashing as soon as you click the app. I have tried to delete it and reinstall several times and I have checked for updates on the tvs themselves and they are both up to date. This is a channel we watch a lot and we can't get it to work. 

app playback
  • RokuBernie-D's avatar
    RokuBernie-D
    2 years ago

    Hi Jakemonty1,

    Welcome, and thank you for posting here in the Roku Community!

    Thanks for sharing your concern about the PBS Kids channel with us. No worries; we are here to assist you with this.

    It is recommended to Remove, Restart, and Re-install the channel if you experience this with only a specific channel. For detailed troubleshooting, you can visit our support page to learn how to resolve a channel playback issue. 

    Furthermore, suppose the troubleshooting steps do not work. In that case, we highly suggest you contact the PBS Kids channel directly regarding this concern. The channel providers create, maintain, and update many channels/apps on Roku. You can contact them here: PBS Help: Support.

    Please keep us posted so we can continue to assist you.

    Kind regards,
    Bernie

43 Replies

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  • Selatopia's avatar
    Selatopia
    Newbie
    2 years ago

    Same thing is happening to me!

    I've emailed pbs kids today hopefully we will get this resolved as this is a channel we used daily 

    • Alyssa5323's avatar
      Alyssa5323
      Reel Rookie
      2 years ago

      Same thing is happening to me. We just switched from Firestick to Roku stick and cannot get PBS kids to work. I have uninstalled, reinstalled, used mobile hospit, restarted the streaming stick. Nothing works.

      • RokuTakashi's avatar
        RokuTakashi
        Community Moderator
        2 years ago

        Hi, Alyssa5323 stonedmadd 

        Thanks for posting here in the Roku Community regarding the issue you've encountered with the PBS Kids App.

        We would be more than happy to look into this issue and we'll need more information. Can you please provide us with the following information:

        • Roku device model, serial number, device ID, and software OS/version. (These can all be found in Settings > System > About).
        • Does this issue occur specifically on the PBS Kids channel? If so, what version/build is the channel? (This can be found by selecting the channel on the Home screen and pressing the * button).
        • Tracker ID when this issue occurs. (When you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
        • A photo or video clip referring to the issue,

        Once we have this information, we will be able to investigate further. We hope to hear back from you.

        All the best,
        Kash

  • stonedmadd's avatar
    stonedmadd
    Newbie
    2 years ago

    Same thing on our multiple Roku 4k express devices.  Uninstalled PBS Kids app, rebooted Roku, reinstalled PBS Kids app.  The app still closes right after opening and is totally busted at the moment. 

    Can Roku engineering chime in here?

  • jody76jmv's avatar
    jody76jmv
    Reel Rookie
    2 years ago

    I’ve had this issue for the past 2 months now. My kids are so sad they can’t watch their favorite shows anymore

    • RokuJohnB's avatar
      RokuJohnB
      Community Moderator
      2 years ago

      Hi jody76jmv,

      Warm greetings from the Roku Community!

      We understand you're having a problem with the PBS Kids channel. We're happy to assist you. Please try these troubleshooting steps below:

      • Remove the channel: Highlight the channel tile on your home screen and press Star to open the Options menu. Select Remove channel and confirm.
      • Restart your Roku device: Press home on your Roku remote, select settings, select system, and system restart.
      • Re-install the channel: Scroll down to search, put the name of the channel or app, highlight the channel, and select add channel.

      Let us know how it works, and we will continue to assist you further.

      All the best,

      John

  • RokuERey's avatar
    RokuERey
    Retired Moderator
    2 years ago

    Hi Mispaw88,

    Greetings from the Roku Community!

    Thanks for reaching out about this issue you're experiencing when accessing the PBS app. We'd like to know more about this.

    Try accessing it using a mobile hotspot to see if that helps.

    Please keep us posted.

    Thanks,

    Rey

    • Mispaw88's avatar
      Mispaw88
      Reel Rookie
      2 years ago

      I tried unplugging my internet box and I tried connecting my TV to my Hotspot on my phone and the PBS Kids app is still doing the same thing.

      • RokuJechealR's avatar
        RokuJechealR
        Retired Moderator
        2 years ago

        Hi Mispaw88,

        Thanks for keeping us updated here in the Roku Community!

        Did you restart your Roku device before re-installing the channel? That step is crucial when performing troubleshooting. If you haven't tried the suggested order (remove > restart > re-install), we would recommend giving it a shot once again. We also suggest doing the restart from the Settings menu by navigating to Settings > System > Power (If you do not see a Power submenu, skip to the next step.) > System restart.

        Please let us know how it goes this time.

        All the best,

        Chel

    • angelbug902's avatar
      angelbug902
      Newbie
      2 years ago

      I am having problems with PBS kids crashing too. Is there some way to fix this? 

      • jody76jmv's avatar
        jody76jmv
        Reel Rookie
        2 years ago

        All the ways they suggest on fixing the problem don’t work for me. I even did a factory reset on mine and it still doesn’t work. 

    • BabyYoda's avatar
      BabyYoda
      Newbie
      2 years ago

      I have tried this and it still does not work. I have done restarts. I can get the app to play on other devices and stream to the tv but I cannot get it to play from the Roku device. 

      • RokuJechealR's avatar
        RokuJechealR
        Retired Moderator
        2 years ago

        Hi BabyYoda,

        Welcome to the Roku Community!

        We would be more than happy to investigate further, but we will need further details. Can you please provide us with the following information:

        • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
        • Does this issue occur on a specific channel? if so, what channel and what version or build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)?
        • tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)
        • steps to reproduce the issue

        Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.

        We look forward to working with you to help resolve this issue.

        All the best,

        Chel

  • Mnshiplett's avatar
    Mnshiplett
    Newbie
    2 years ago

    My Pbs kids app is crashing on multiple Rokus. Been happening on multiple devices. Very disappointed. Tried deleting the app and reinstalling and resetting the device. Nothing had worked. 

    • RokuERey's avatar
      RokuERey
      Retired Moderator
      2 years ago

      Hi Mnshiplett,

      Thanks for reaching out and welcome to the Roku Community!

      We are aware of this issue, and this is currently on hold with the appropriate Roku team. We still don't have any updates about this or how to assist.

      Please also share with us the details below.

      • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
      • Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID).

      Thanks,

      Rey

    • RokuJanadeeK's avatar
      RokuJanadeeK
      Retired Moderator
      2 years ago

      Hello HaleyR,

      Welcome, and thank you for posting here in the Roku Community!

      We understand that you're having issues with the PBS Kids app. Could you try the following steps to resolve the issue?

      • Remove the channel >> Restart the device >> Add channel.
      • Update the channel by highlighting the app and pressing the star button on your remote.
      • Restart the router.

      If the issue is persistent after doing so, kindly provide us with the following information:

      • Roku device or TV model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
      • Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID).
      • PBS app version.

      Once information is available, we'll immediately flag this concern to the appropriate Roku team for further investigation. We look forward to hearing back from you.

      Sincerely,
      Janadee