Channels & viewing

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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ponchoiram
Level 7

Paramount plus region not supported

I live in the us, 

Texas

I downloaded the channel on my roku tv.

But when i open it it shows

Your region is not supported.

We detect you're in the US  

So?

 

I cant access the channel.

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4 REPLIES 4
mmebiggleton
Level 7

Re: Paramount plus region not supported

I have this exact problem at the moment. Did you find a way to fix it?

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RokuKariza-D
Roku Employee
Roku Employee

Re: Paramount plus region not supported

Hi @mmebiggleton

Thanks for the post.

We do not have enough details from your original message to make an effective suggestion. Could you tell us more about your concern? In what region are you located in the moment?

With more information, we can assist you further.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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mmebiggleton
Level 7

Re: Paramount plus region not supported

Hi,

I am in the US and I have a Paramount plus account in the US but when I open the app on my Roku TV, it says the region is not supported and underneath it says it detects I am in the US.

I initially bought my TV when I was living in Canada, would that be the reason why it is not working?

Thanks

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RokuKariza-D
Roku Employee
Roku Employee

Re: Paramount plus region not supported

@mmebiggleton

Thanks for the reply.

If you are using a Roku account that wasn't originated in the region in which you are using your device, you may encounter issues within a channel. i.e. If you are using a device linked to a different location, in the US or another region.

To resolve your issue, we would recommend creating a new Roku account. Since you're in the US, the account's region will automatically be set in the US as well. If you don't have any extra email address and you want to use the same email you are using at the moment, you can deactivate your existing Roku account then create a new one using the same credentials.

If you need help with the suggestions above, you can visit these links:

Let us know if this works for you!


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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