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Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
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HoffaFett
Newbie
‎02-14-2024 09:00 AM

Paramount+ not working (Hisense)

This app is ridiculous! I always have to open the app twice because it immediately crashes the first time. I'm trying to watch a show and every time there's a commercial, when the show resumes it has backed up ten minutes or more, so I have to fast-forward to the point I actually left off! 

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makaiguy
Community Streaming Expert
‎02-14-2024 10:57 AM

Re: Paramount+ not working (Hisense)

The only thing I can think to suggest is to reinstall the Paramount+ channel app.

When problems are confined to a particular channel, it may be that the channel did not install correctly, has received a faulty update, or has subsequently gotten corrupted. A reinstall of the channel to assure you have a good copy of its latest version may fix the problem, so that is the first thing I would try.

Remove/reinstall procedure:

  1. Highlight channel on home screen channel grid.  Don't click on it.

  2. Press * key on the Roku remote and choose Remove channel option. This will remove the channel from your Roku account and thus remove it from ALL Rokus linked to this Roku account.

  3. IMPORTANT- IF YOU SKIP THIS STEP YOU MAY NOT GET A CLEAN RE-INSTALL:
    Restart the Roku to clear its memory. Depending on your Roku model you'll find the System restart option under Settings > System > Power or if you have no Power option, under Settings > System.  Alternately, you can restart by pulling the power plug for a few seconds then plugging back in.  Repeat on any additional Rokus linked to this Roku account.

    [Note: For Roku TVs (i.e. ones with Roku capability built in) with "Fast TV Start" enabled, turning the TV off/on just puts it in/out of a standby state and does not give you a full restart. Use the menu options listed above.]

  4. Reinstall the channel to your Roku account via the Roku Home page Streaming Channels menu option. This will install the channel on all Rokus linked to this Roku account.

Notes:

  • The channel will be added to the END of each Roku's channel grid.
  • The Roku on which you performed the reinstall should get the installation immediately. Other Rokus linked to this Roku account may not get the channel until their next automatic update check. You can force an immediate update on any unit via Settings > System > System update.
  • If channel requires a login, you may need to log in anew.

 

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
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