@RokuLianna
I am having this same problem with Paramount+ and Showtime bundle. I upgraded but when I go to watch it tells me I need to upgrade. Spent time searching all options here and on Paramount and no resolve. Tried Paramount+ who referred me back to Roku. Called the provided number to get a recording stating the voicemail is full. The chat feature on Roku doesn't work. And trying to connect with support by selecting my device gives me an endless spinning wheel.
I can do the steps you outlined on a 2/6/2023 message, but I see other times Roku asked for information but never see those resolved here. So where do I send this information to get this problem fixed?
