Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
When I click on the Paramount+ app it opens just fine and even allows me to choose a program, then as it tries to load I get bounced back out to the home page. Every time. I’ve tried all the solutions you’ve proffered and none have worked.
Hi Danny, I followed the steps listed and even after removing the channel, rebooting, adding it back it co tiniest I crash. I’m able to stream live tv for about 10 seconds before the tv turns to slow motion, the voices and video aren’t synced and then I get the black screen with the blue arrow. Please help.
This is a long thread and many just come in and add to it without reading what has already been written. So you may have read some of this before but many will not have.
You should all know that each channel provider creates and maintains the specific version of their app that runs on the Roku system. Roku just provides the platform on which it runs. Because each platform has to have its own custom channel-provided version of the channel app, it's not unusual for one platform to exhibit a problem when another platform does not.
The remove-restart-reinstall process should get you a complete installation of the latest version of the channel app. This can fix things if the problem was caused by a corrupted, out of date, or incomplete installation of the app. If the problem then persists with that channel while other channels work without a hitch, it generally means there is a problem with the channel-provided app that only the channel provider can fix.
Roku Community Streaming Expert I am not a Roku employee, only a user like you. Please, no support questions via private message -- post them publicly to the Community where others may benefit as well. If this post solves your problem please help others find this answer by clicking "Accept as Solution.".
Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
makaiguy, Thank you for your reply. I will try the suggested process again (3rd try) but My Roku Insignia Smart TV is the only device that has problems streaming Paramount + CBS. My tablet, cell phone, and computer don't exhibit the buffering and audio synching issues however, I prefer to watch Paramount/CBS on my TV.