Channels & viewing

[danielmccollum]

I have a similar issue with black screen in Paramount+. The screen goes black when I started a Paramount+ TV show from the the Roku "What to Watch/Continue Watching" function.

When I start the the Paramount+ channel directly and start the show, no black screens. I have a Paramount+ account that was billed through Roku (I purchased it through the Paramount+ Roku channel, the only way to do it).

I also notice that the Paramount+ channel loads much faster when I open it directly, then if I open it through the Roku "Watch to Watch" function. 

Seems like it's a Roku software issue when transferring the TV show information to the Paramount+ channel. 

[RokuJohnB]

Hi @danielmccollum,

Greetings from the Roku Community!
We understand you're having a problem with the Paramount+ channel. We're happy to assist you further. Please try to restart your Roku by going to settings, system, power, and system restart. After restarting your Roku, try again to access the channel and see if it still has the same issue.

Please keep us posted on what you find out.

Best regards,

John