Channels & viewing

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Rubifreeze
Level 7

Paid channel and not able to see it

They are charging my pay pal and I can not see the channel, it says that I have to renew my subscription, I tried to do it, and it doesn't let me. When I try to remove either the channel or the payment method it doesn't let me. I can't reach any customer support to see what is going on...what am I suposed to do??

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2 REPLIES 2
RokuDanny-R
Roku Employee
Roku Employee

Re: Paid channel and not able to see it

@Rubifreeze

Thanks for the post.

Can you please provide more information about the issue you are experiencing? What channel are you trying to access? Are you paying through Roku Pay or through the channel provider directly? What are the steps to reproduce the issue?

With more detailed information, I'll be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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MagdalenaH
Level 7

Re: Paid channel and not able to see it

Same happens to me. I payed for channel Hungary .. and keep asking for renewal.

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