Channels & viewing

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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JD557
Level 8

Packers Channel Broken, Does Not Update, Shows Don't Play

Packers Channel appears to be broken.  None of the shows have been updated since 9/14.  None of the shows will play either.  When selected, it blacks out for a moment, then returns to the selection screen.  Tried removing and reinstalling the channel in the hopes that might create a reset, and get it working again, but that didn't happen.  I have two Roku devices, and it is the same on both of them.  They are less than a year old.

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4 REPLIES 4
makaiguy
Community Streaming Expert

Re: Packers Channel Broken, Does Not Update, Shows Don't Play

After removing a channel, best practice is to clear the Roku's memory by restarting it before reinstalling the channel. Did you do this? Without the restart you may not get a clean reinstall.

Restart via Settings > System > System restart (for Roku TVs: Settings > System > Power > System restart)

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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din
Level 7

Re: Packers Channel Broken, Does Not Update, Shows Don't Play

Same Here.  When you pick any video, it starts to load for maybe 1-2 seconds then goes back to the menu. 
I wonder who to contact at packers to report this problem?  Miss watching the press conferences on my big screen tv. 

 

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JD557
Level 8

Re: Packers Channel Broken, Does Not Update, Shows Don't Play

Apparently, the Packers channel has been canceled.  It still opens up, but there is nothing there.  It hasn't been removed from the channel list, so perhaps Roku is just trying to negotiate a better contract with the Packers, and it will return in the future.

Thanks to "makaiguy" that's a good suggestion, however in this situation, it isn't a case of connection or hardware issues.  The channel hasn't got any working material on it.  Would be nice if Roku would update us on the issue.

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renojim
Community Streaming Expert

Re: Packers Channel Broken, Does Not Update, Shows Don't Play

Roku wouldn't have anything to do with it.  They know very little about the vast majority of channels on their platform.  You'd have to contact the developer/provider for information.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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I am not a Roku employee.
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