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lopesfamily
Level 7
‎09-26-2021 01:32 AM

PIN setup via my mobile phone or lap

No matter how many times I update my PIN to add channels via mobile setup, every time I go into Roku to add a channel it replies ‘invalid PIN’. So **bleep** frustrating!!

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2 REPLIES 2
AvsGunnar
Community Streaming Expert
‎09-26-2021 02:30 AM

Re: PIN setup via my mobile phone or lap

@lopesfamily 

If you are sure you are changing the PIN to the correct linked Roku account, try performing both a manual System Update and a System Restart under the Roku Settings.

Settings..System...Advanced System Settings...System Update..Check Now

Settings..System...System Restart

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660x, Premiere+ 3921, Express 4k+ 3941
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makaiguy
Community Streaming Expert
‎09-26-2021 01:54 PM

Re: PIN setup via my mobile phone or lap

@lopesfamily-

Check your Roku via Roku menu path Settings > System > About.  The email address shown is associated with the Roku account to which your Roku device is linked.  Is it the same email address as you are using to log into your Roku account?  If not you're changing the PIN in a different account than the one your Roku is using.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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