Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
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Level 7

Not able to remove channel, help!

Ok, so I am unable to remove a channel. Paramount+ keeps freezing up on me and it is extremely frustrating. So it said to remove the channel and reinstall the app. But I CANNOT remove the channel. I've tried selecting/highlighting the channel and then pressing the (*) options key and there is no option to remove. Please help!

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Community Streaming Expert

Re: Not able to remove channel, help!

If you're subscribed through Roku you can't remove the channel until you cancel the subscription.

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Re: Not able to remove channel, help!

For a premium channel to which you subscribed through Roku, when you highlight the channel on the channel grid and press the * key on the remote, "Remove channel" is replaced by "Manage subscriptions". Click this and follow the prompts to unsubscribe from this channel. Now the ”Remove channel" menu item will be back and you can remove the channel. (Don't worry. You'll still have use of it for the balance of your pre-paid subscription period, it just won't auto-renew. You can resubscribe then if you like.)

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
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Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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