Channels & viewing

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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7E
Level 7

No Pluto tv channel showing up

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I have a TCL roku tv and I can not find Pluto tv channel.

I have checked for updates, restarted the tv, unplugged it for 15 minutes and it still will not show up. I have done a search for it and it says no search results.

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1 Solution

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RokuDanny-R
Roku Employee
Roku Employee

Re: No Pluto tv channel showing up

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@7E 

Thanks for the inquiry.

It sounds like you may have created a Roku account that isn't located in your current region. If channels in your region are not available, it may indicate that your device is linked to an account that was created in a different region where that channel may not be offered by the channel provider. You'll want to make sure that you are using an internet connection located in the correct region when creating your account. You can check your IP address' reported location by visiting www.whatismyip.com - If you see an issue, you'll need to contact your ISP to help resolve any issue.

We would recommend creating a new Roku account in your region. For more information about how to create a new account, visit our Support page here: How do I create a Roku® account? Once your new account is set up, try to perform a factory reset on your device and link it to your new account. For more information about how to perform a factory reset, visit our Support page here: How do I factory reset my Roku® streaming device?


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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2 REPLIES 2
Tivoburkee
Community Streaming Expert

Re: No Pluto tv channel showing up

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I had Pluto tv on my tcl roku tv, but never use it. So I removed it, restarted my tcl tv and searched in the streaming store for pluto tv, found it right away and installed it without any troubles. Where are you located?

Edmund
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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I am not a Roku employee.
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RokuDanny-R
Roku Employee
Roku Employee

Re: No Pluto tv channel showing up

Jump to solution

@7E 

Thanks for the inquiry.

It sounds like you may have created a Roku account that isn't located in your current region. If channels in your region are not available, it may indicate that your device is linked to an account that was created in a different region where that channel may not be offered by the channel provider. You'll want to make sure that you are using an internet connection located in the correct region when creating your account. You can check your IP address' reported location by visiting www.whatismyip.com - If you see an issue, you'll need to contact your ISP to help resolve any issue.

We would recommend creating a new Roku account in your region. For more information about how to create a new account, visit our Support page here: How do I create a Roku® account? Once your new account is set up, try to perform a factory reset on your device and link it to your new account. For more information about how to perform a factory reset, visit our Support page here: How do I factory reset my Roku® streaming device?


Thanks,
Danny

Danny R.
Roku Forum Moderator
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