Channels & viewing

[2550Goss]

What is up with the new update to the Roku Express menu??? I cannot even locate my premium subscription channels: Max, Netflix, Peacock, etc.  It’s my day off and I want to decompress. This is ruining my life. Help!

[RokuJechealR]

Hi @2550Goss,

Welcome to the Roku Community, and thanks for the post!

We're sorry to hear that you've been having difficulties accessing your premium subscriptions on your Roku device. Can you please provide us with more specific information about the issue you are experiencing? What are you seeing on screen? Are you still seeing the Roku logo? Can you provide a screenshot of the issue you are experiencing? What troubleshooting steps have you taken so far to try to resolve the issue?

With more detailed information, we will be able to assist you further.

All the best,

Chel

[makaiguy]

Have you tried restarting your Roku?

These things are just special purpose computers. Like their big brothers sometimes clearing things out by restarting them can correct problems.

Depending on your Roku model you'll find the "System restart" under "Settings > System > Power", or if you have no Power option, under "Settings > System".