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Kaykay1
Newbie

New software issues with this stuff

Just update latest roko software and now xfinity stream will not play. I’ve removed app added back and nothing. It opens up but then just goes back to menu. Help please 

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2 REPLIES 2
Mark12547
Roku Guru

Re: New software issues with this stuff

It appears that this is a nation-wide problem since there are multiple threads of this issue on the Xfinity forums and a thread going on in the Comcast_Xfinity subreddit with people posting from different states.

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RokuERey
Community Moderator
Community Moderator

Re: New software issues with this stuff

Hi @Kaykay1 @Mark12547,

Thanks for keeping us in the loop. Try connecting your device to an alternative network, like a mobile hotspot, and then try accessing the app if there are any differences.

Let us know if that helps.

Thanks,

Rey

ERey.
Roku Community Moderator
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