Channels & viewing

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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SteveM1729
Level 7

Netflix not launching. ..

Hello, when I tey to log into Netflix from my Roku screen, Netflix is failing to load. I jusy get the Netflix logo, and it goes back to the home acreen again. I have tried to uninstall the channel, turn the TV off, and then reinstalling Netflix, it has not worked. Any advice is greatly appreciated. Thank you very much

7 REPLIES 7
SteveM1729
Level 7

Re: Netflix not launching. ..

I have attempted to do a system restart, by uninstalling Netflix, going to settings and restarting Roku, and then reinstall Netflix, that has not worked.

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RokuKariza-D
Roku Employee
Roku Employee

Re: Netflix not launching. ..

Hi @SteveM1729

Thanks for reaching out here in the Community!

Does the issue only occur on Netflix or across other channels installed on your Roku TV? If it's just on one channel, we suggest reaching out to Netflix Support to report the issue and get help. Channels on Roku are maintained by the channel provider themselves. In this case, there's likely an issue within that specific channel that needs to be addressed with an update from them.

You can contact them here: https://help.netflix.com/en

We appreciate your understanding.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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adamvinh
Level 7

Re: Netflix not launching. ..

Maybe it's not compatible, I used to have this problem too and I had to wait for them to update the new version and now I'm using Netflix ok. https://gamehoy.com/apps/en/netflix-apk/

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Mikev7amws
Level 7

Re: Netflix not launching. ..

I have the exact same problem.  My netflix works on my smart tv, but it won't work on the roku.  When i punch the netflix button on my roku remote, then RED NETFLIX logo popsup like it is going to work, then it goes back to the roku home screen.  i checked for updates, i checked for cold boot of roku, and soft systemm reboot using the remote.  same problem over and over and over ...it is very aggravating.  we really like the netflix thing and this has been our first problem with the roku.  

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DBDukes
Community Streaming Expert

Re: Netflix not launching. ..

@Mikev7amws 

You've done a variation of this, but I can't tell that you did this exactly this way. It's important to do these three steps, in order.

  1. Remove the app
  2. Reboot the Roku (use the menu system to do that)
  3. Reinstall the app

Don't rearrange the order. It's important that the three steps be done in this order. Let us know if you still have the issue afterwards.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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Mikev7amws
Level 7

Re: Netflix not launching. ..

I could not find where to remove Netflix, so I did a System Restore to Factory settings.  I had to type in all of my wifi and all other settings  including my roku account and netflix account, but after i set it back to factory and typed in all of the passwords and account id's it all is working good now.    I hope this gets back to the post board so someone else can benefit from it.  THANK YOU SINCERELY for the nudge to remove the netflix app.  It lead me to go ahead and restore to factor to start anew.  Thankfully this worked for us.

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DBDukes
Community Streaming Expert

Re: Netflix not launching. ..


@Mikev7amws wrote:

I could not find where to remove Netflix, ....


That means you probably are subscribed to Netflix through Roku, rather than subscribing to Roku directly. Regardless, you're setup is now working, and that was your goal. You fixed it.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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