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LB86
Newbie
‎11-03-2023 07:01 AM

Netflix movies and shows are so dark that I can’t see what is going on.

We have the same problem. Had to buy a roku device to keep Netflix. Netflix worked great before but dark now. 

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LB86
Newbie
‎11-03-2023 07:06 AM

Netflix movies and shows are so dark that I can’t see what is going on.

And yes we adjusted the brightness on the tv

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RokuEuniceL
Community Moderator
Community Moderator
‎11-03-2023 07:33 AM

Re: Netflix movies and shows are so dark that I can’t see what is going on.

Hi @LB86,

Greetings from the Roku Community!

We're happy to assist you with your problem with streaming Netflix. We'd like to know more about it so we can further assist you. Please provide the details below.

  • When did the issue start?
  • Is the issue happening on all contents and channels, or is this isolated to Netflix only?
  • Are you getting any error messages or error codes while trying to play a content?

In the meantime, please try to restart the system by going to Settings > System > Power > System restart (if you do not see a Power submenu, skip to the next step) and see if it fixes the issue.

We'll be waiting for your response.

Kind regards.

Eunice

Eunice L.
Roku Community Moderator
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