Channels & viewing

[Ronnie8]

I have an issue with my Netflix app. It stopped working recently and after waiting to restart over and over, I removed the app. Now it is no longer in the channel store. I have a Roku 3600X streaming stick. Please help @RokuDanny-R .

[RokuMary-F · Accepted solution]

Hi @Ronnie8,

Welcome to the Roku Community!

Thanks for reaching us regarding the Netflix channel missing from the channel store.

Does the issue only occur on Netflix or all channels on your Roku device?

You may try to add the channel by going to Home>Streaming Channels>Search Channels or you may also refer to this link: Netflix | Roku Channel Store | Roku 

For more details:

1. Go to channelstore.roku.com.
2. Select My account and sign in to your Roku account.
   
   At the top of the site is a selection of categories and genres to explore. Below that you can enter a keyword in the Search channel box to find choices based on the title of a channel.
3. When you want to learn more about a channel, select Details. You will see the same synopsis, rating, and screenshots that appear when viewing the details on your Roku device.
4. Follow the instructions to add or purchase the channel.

Once added, the channel will not immediately appear on your Roku device. Your Roku device checks every 24 hours for any new channels you have added from the website and automatically installs them. If you would like to download immediately, go to your Roku device and select Settings > System > System update > Check now.

Let us know how it goes! We're hoping this will work for you.

Many thanks,
Mary

[Ronnie8]

Thanks for your quick response, RokuMary-F. Unfortunately, the suggestions did not work for me. When I go to the channel store online (via the link you provided below), it says that I already have Netflix installed. It is no longer installed and I don't see an option to uninstall on my computer. 

Do you have any further suggestions/fixes? @RokuMary-F 

[DBDukes]

---

@Ronnie8 wrote:

Thanks for your quick response, RokuMary-F. Unfortunately, the suggestions did not work for me. When I go to the channel store online (via the link you provided below), it says that I already have Netflix installed. It is no longer installed and I don't see an option to uninstall on my computer. 

Do you have any further suggestions/fixes? @RokuMary-F 

---

I'm not Mary -- I don't look the slightest bit like her -- but I got questions. 

Go to Settings > System > About

Is the email address the same one you used to go to https://channelstore.roku.com/?

What is the software version?

What is the model number showing? I know you already provided that, but what does that line say?

The model 3600 is an older device? Are you original owner? Was it ever set up out of country? Oh, and are you in the US? Are you using a VPN?

Let's stop there, get the answers, and see where they lead.

[atc98092]

Don't forget that when you removed the channel and then added it back in, the icon no longer appears where it was before. You might need to scroll down the home screen and see if Netflix is at the bottom of the page. 

[Ronnie8]

I'm not Mary -- I don't look the slightest bit like her -- but I got questions. 

Go to Settings > System > About

Is the email address the same one you used to go to https://channelstore.roku.com/? Yes

What is the software version? 9.4.0 build 4210-24

What is the model number showing? I know you already provided that, but what does that line say? 3600X - Roku Stick

The model 3600 is an older device? At least 4 yrs old Are you original owner? Yes Was it ever set up out of country? Never Oh, and are you in the US? Yes Are you using a VPN? No

[Ronnie8]

Netflix channel app does not show when I scroll down.  All seemed to be well until there was a new Version (4.2.98018417) of Netflix as of 4.19.2021.

[atc98092]

Thanks for all that info.

When you look in the channel store on the Stick itself (not the web site), does it show Netflix as installed? If it does, there's an option to "Go to channel". If you click that, the channel should open, meaning it's installed somewhere on the device. If that option isn't there, then there should be an option to Add channel. 

If it is installed, but you still cannot locate it on the home screen, that link in the channel store does allow removing the channel. So you could remove it, reboot the Roku (critical step, do not skip), and then add it back again, and see if that puts it on the home screen.

If it still doesn't appear, you might consider doing a factory reset. That would clear out any corrupt code or settings. Once you set it back up and link it to your account, all your existing channels should be added back automatically. Of course, you still have to log into any channel that requires authentication, so it's a bit time consuming. Also, if you have any channels that are no longer available, such as the Spectrum cable channel or YouTube TV, then I do not recommend a reset, as those channels may or may not be added back, and there's no way to get them back if they don't appear.

[Ronnie8]

Netflix does not show in the Channel Store on the stick itself.  When I do a search for it on the stick, it comes up and then does not allow me to install it. I get a channel failed to install message.

On the Channel Store link, I'm unable to uninstall Netflix. I guess I'll have to try the factory reset. I just don't understand why Netflix is not showing up in the channel store on the stick, online or on the Roku app.

I'll let you know if it works.

Thanks for your assistance!

[Ronnie8]

I did a factory reset and now NONE of my channel apps work and I still can't restore the Netflix channel! This is extremely frustrating to say the least. I've never had any issues with Roku. I move to a new place and bam, Problem City. @atc98092 @DBDukes @RokuMary-F