Channels & viewing

[jingram105]

Netflix Top 10 disappeared from Roku device and Roku TV. Works fine on my Fire Stick. How do I get it back on Roku?

[andyross]

Are you talking about inside the Netflix app? If so, that is under the control of Netflix. Every device has different programming needs and the apps are separate. Netflix's interface tends to be variable, as I find "continue watching" and "my list" constantly moving around every time I use it.

[RokuJharra-Q]

Hi, @jingram105,

Thank you for reaching out to us in the Roku Community!

We understand your Netflix Top 10 list disappeared from your Roku device, and we are here to help you.

To get started, could you please let us know when this issue first occurred? Additionally, have you tried updating your apps and your Roku device? To update an app, go to the app on your home screen, press the Star button on your remote, and select "Check for updates" from the app information menu. After completing that, please attempt a system restart by navigating to Settings > System > Power - System restart.

We appreciate your cooperation and look forward to resolving this issue for you!

Thanks,
Jharra

[jingram105]

It disappeared a long time ago. I believe it briefly came back, but it then disappeared for good. I have researched exhaustively and have updated everything. I can’t find answers anywhere except that it’s Netflix’s fault. I find the Netflix Top 10 on all other platforms though. My solution has been to look up the Top 10 on my phone and then save anything I’m interested in under “My List”, or whatever the category is, on my Roku. Thanks for responding. Not the end of the world. Just an inconvenience.

[RokuTakashi]

Thanks for your continued participation in this thread, @jingram105 

We advise you to contact Netflix's support and inquire further about your concern. 

It is important to note that the channel provider directly manages any app's design, features, and interface. They can provide a workaround or develop an update to their app to address the issue.

For more information, you can contact them at Netflix Help Center

We hope this helps, and let us know if you have further concerns or inquiries.

Thanks,

The Roku Community Team. 

[andyross]

Just a note that I checked Netflix yesterday, and the Top 10  lists are there, but I had to scroll WAY down to find them. One for TV shows, one for movies.

[HankGoodness]

The Top 10 Movie list is no longer on my Roku TV Netflix. Top 10 TV shows still there but the movie list disappeared a few weeks ago?  I miss it.  I want it.  It is also no longer on my android (pixel) phone.  It is also no longer on my Windows computer so I have no doubt that it is unrelated to Roku.  I have surmised that it's because I'm on the cheapest add supported plan.