Netflix Crashing on Roku and TV not responding 2024
It’s 2024, and Netflix still crashes on Roku with the latest updated software (for Roku and Netflix). I am unable to resolve the issue and a bit frustrated about it.
Forum Discussion
Hi Aschatz,
Welcome to the Roku Community!
We appreciate you taking some troubleshooting steps to try to resolve the issue. We'd like to gather more details regarding the issue you've encountered. Kindly provide the following information:.
- Roku device model, serial number, device ID, and software OS/version. (These can all be found in Settings > System > About).
- What channel and what version/build is the channel that is having the issue? (This can be found by selecting the channel on the Home screen and pressing the * button).
- Tracker ID when this issue occurs. (When you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
- A photo or video clip referring to the issue,
Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.
All the best,
Chel
Should I send this information to you in an email? If so, what's your email address?
Hi RodAtHome,
Greetings from the Roku Community!
You can respond or post your device information here in the thread. If you are uncomfortable showing it, you can send us a private message.
To message us, please select the name of a user. Once redirected to the profile, select the option, "Send this user a private message."
We'll be waiting for your response.
All the best,
Chel
