Channels & viewing

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
karlig123
Level 7

Netflix Connection Issues

Very randomly, Netflix hasn't been working on my Roku TV. The quality is awful, and it will play for a minute or two before stopping and reloading. All of my other apps seem to be working. I restarted my TV, restarted my wifi box, reset the internet connection on the TV, and even restored to factory settings. Nothing helps!! My TV is updated, and I tried to delete and re-install Netflix, but Netflix comes with the TV so I don't know how that's possible.

Please help, this is so annoying!

0 Kudos
1 REPLY 1
RokuDanny-R
Roku Employee
Roku Employee

Re: Netflix Connection Issues

@karlig123

Thanks for the post.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

Does this clear up the issue you are seeing? Please keep us posted what you find out.
 

Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos