Channels & viewing

[Rmilliner]

I see a lot of people with the same problem does anyone have a answer to fixing the 403 error code on NFL app 

[RokuDanny-R]

@Rmilliner

Thanks for the post.

Can you please specify the issue you are experiencing? What are the steps to reproduce the issue? What troubleshooting steps have you already taken to try to resolve the issue?

Can you please provide us the following information:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID)
-steps to reproduce the issue you are seeing 

With more details, we will be able to assist you further.

Thanks,
Danny

[Mrugen]

I am experiencing the same issue on four different Roku devices. Roku box, Roku stick, and two Roku TVs. I’ve logged in with my optimum information, updated the apps and the software update. Logged out and back in of both my NFL account and Optimum. But it still says “Error playing content error code: 403 forbidden”

yet it works on the desktop and my iPhone so I know this is a Roku problem unless the NFL changed their acceptable devices and removed Roku. Which wouldn’t make sense. 

[Nanag]

I get only on Monday night games and I have tried many of the suggestion as well and nothing.  

[RokuMary-F]

Hi @Mrugen @Nanag,

Thanks for sharing your experience! I have a few questions to better understand the behavior you are seeing: 
1. When did this issue first start occurring? 
2. Do you observe this behavior while using any other channel(s) on your device? 
3. Have you tried removing the channel, restarting your device from Settings>System>Power>System restart (If you do not see a Power submenu, skip to the next step), then once it loads up again, adding the channel back once more to see if that clears things up?

With more information, we will be able to assist you further.


Best regards,
Mary

[Mrugen]

It’s only the NFL App for Roku. I have tried everything: updating Roku system, updating the app, removing the channel and reinstalling it, logging out of the TV provider and logging back in, restarting the device. This happens on all four of my Roku devices. 

[RokuMary-F]

Hi @Mrugen,

Thanks for following up.

If removing the channel and adding it back after you've restarted the device as well as performing a manual update does not resolve the channel issue, I'd recommend reaching out to channel support directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on that channel, that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.

You can reach NFL Support here

We appreciate your patience for the time being!


Best regards,
Mary