Help

Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
passionlessDron
Newbie
‎09-14-2023 05:27 PM

NFL Will Play Anything But A Game

Hello everyone - 

Have a roku 4.  Load the NFL app.  It knows who I am and knows that I have a nfl + premium subscription.  All good.  Play a preview clip.  No problem. 

Try to play a game?  Back to Roku home page.  No error message, no information as to what might be happening.  I have uninstalled and re-installed the nfl app. 

Any ideas? 

Thanks.

0 Kudos
Reply
1 REPLY 1
renojim
Community Streaming Expert
‎09-14-2023 08:57 PM

Re: NFL Will Play Anything But A Game

Two thoughts:

When you uninstalled and reinstalled, did you restart your device from Settings->System or Settings->System->Power (as appropriate) after the uninstall and before the reinstall?

Is the model number of your device displayed under Settings->System->About 4400?  If so, it no longer receives updates.  I wonder if that has something to do with the problem.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
Reply
Labels