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The error code "Cloudpath ErrorRetransUserMVPDBlacklisted" on the NBC Sports app for Roku usually indicates an issue with your device's network connection or account status.
The error message suggests that your device's IP address has been blacklisted by NBC Sports due to a security issue or unauthorized access attempt. This could be caused by a variety of factors, including using a virtual private network (VPN) or proxy server, attempting to access the app from a restricted location, or violating the app's terms of service.
To resolve the issue, try the following steps:
- Check your network connection: Ensure that your Roku device is connected to the internet and has a stable network connection.
- Restart your Roku device: Power off your Roku device and turn it back on again. This may help clear any temporary issues.
- Clear the app cache: Go to the Roku home screen, navigate to the NBC Sports app, and press the * button on your remote. Select "Remove channel" and confirm. Then, restart your device before re-adding the channel back in to ensure the process is successful. We recommend doing this through the Settings menu by navigating to Settings > System > Power (If there is no Power submenu, proceed to the next step.) > System restart.
- Contact NBC Sports support: If none of the above steps work, you can contact NBC Sports support for further assistance. They may be able to provide additional troubleshooting steps or help you resolve any account-related issues.
Keep in mind that blacklisted IP addresses may take some time to be cleared, so if the issue persists, you may need to wait for the blacklist to expire or contact NBC Sports support for further assistance.