Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
abquail
Newbie

My menu on Roku shows 3 separate "apps" for Paramount+ 2 of the 3 will open up as normal...

the 3rd one asks for account information.  NOT ONE when highlighted and the * button pushed will give me a "remove app" option. If I turn off the auto-pay option on any of the 3...all cancel!  Advice given me from Roku support = "oh, just ignore the other two"...well I don't want that. Next given = Cancel all three and renew when all are canceled.  Yea, but I cannot get rid of the 3 apps on my menu.  any advice?

0 Kudos
1 REPLY 1
renojim
Community Streaming Expert

Re: My menu on Roku shows 3 separate "apps" for Paramount+ 2 of the 3 will open up as no

Try removing the ones you don't want using the mobile app on a phone - search for Paramount and hopefully there will be an option to remove it/them.  Keep in mind that removing an app doesn't cancel any subscription.

If that doesn't work, I'd probably just move them to the last apps on the Home Screen and ignore them.

Roku Mobile App - Free for iOS® or Android™ | Roku

If you do cancel/stop the auto-renew, you won't get the option to remove them until the current subscription period expires since you still get access until that time.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.