Channels & viewing

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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YuenKee
Level 7

My device is Roku Streaming Stick 4K Version 3820R

There is no "Search button" in the "streaming channels" so I cannot install Disney Plus and Prime channels. There are no Disney Plus or Prime in the preselected channels. Please help. Thanks.

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3 REPLIES 3
renojim
Community Streaming Expert

Re: My device is Roku Streaming Stick 4K Version 3820R

Where are you located?  Those channels aren't available on Roku in all regions.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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iLoveit7
Level 7

Re: My device is Roku Streaming Stick 4K Version 3820R

I purchased 3820R to replace the 3400 stick that came with my RCA tv. Will it fit in the enclosed space and HDMI slot that held the original ROKU stick? If it fits, will the remote see it like the original 3400 that came with the tv? If not, is there an attachment that will fit into and interface betweenthe original HDMI slot and the new ROKU stick?

Thanks in advance for a reply.

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RokuDanny-R
Roku Employee
Roku Employee

Re: My device is Roku Streaming Stick 4K Version 3820R

@iLoveit7

Thanks for the inquiry.

If you have a Roku Streaming Stick and need assistance with connecting the device to your TV in tight spaces, you can request a free HDMI extender.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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