Channels & viewing

[Harleighcasto3]

My Roku has recently stopped allowing me to watch on platforms I’ve used multiple times. Saying “there’s no room” for it. I’ve deleted almost every “app” to where I only have 5 apps and it’s still saying I have no room. I’m so confused please help. I’m getting aggrevated.

[makaiguy]

This usually is a symptom of the Roku's memory cache getting corrupted.  A system restart should clear it.  You'll find the "System restart" option under "Settings > System > Power" for Roku TVs and some Roku streamer models. On models without a Power option, it's under "Settings > System".

If a restart doesn't do it, or if you don't have sufficient control with the remote to navigate the Roku menus, you can also restart by pulling the power plug to the Roku for a few seconds then plugging it back in and waiting for it to restart.

[RokuTakashi]

Hi, @Harleighcasto3 

Greetings, and welcome to the Roku Community.

We appreciate you for letting us know about the issue you have encountered with your Roku device not allowing you to access and install apps, and we're here to assist. 

• What apps do you specifically access?
• What specific Roku device you are having issues with?
• When did you encounter the issue, and what error codes appear on your screen?

In the meantime, we recommend performing the troubleshooting steps below to resolve the issue:

1. Press Home on your Roku remote.
2. Scroll and select Settings.
3. Select System.
4. Select Power. If you do not see a Power submenu, skip to the next step.
5. Select System restart.

Please keep us posted on what you find out.

Best wishes,
Kash

[Dreamachieverps]

For the last few weeks I've had repeated issues using three different ROKU devices where the Roku will not download apps that have been used in the past.  It takes three four or five efforts and often includes unplugging or restarting the device.  If it was just one device I'd think it was the device but it's happening in different places with different Roku devices and has been happening consistently.  Please advise as to what is happening with the Roku software.

[RokuMaryEF]

Hi @Dreamachieverps,

Welcome aboard! We’re happy you joined the Roku Community.

We understand you're encountering an issue when trying to install a channel on your Roku device. Thank you for the troubleshooting steps you've already taken to try and resolve this!

To assist you further, we'd like to gather more information about the issue you're experiencing:

• What Roku device model and serial number are you using?
• What specific channel are you trying to install?
• Is there a specific error message that appears when you try to install the channel?
• Have you tried performing a manual software update by going to Settings > System > Software update > Check Now?

Once we have this information, we’ll be better equipped to help you resolve the issue.

Looking forward to your response!

The Roku Community Team