Hello,
It's been over a year now, everytime I want to watch something on the Roku channel it goes blank. I'm able to load the Roku channel. But once I'm in the channel I can't view anything as nothing loads when I want to watch a movie, a TV show or even the Roku live channel. What should I do to fix this problem?
Model: 3810A-Roku streaming stick +
Serial number - YH009R597929
Software version 12.5.5 build 4174-50
Device ID 265139598929
IP address 192.168.0.101
Wireless Mac address 84:EA:ED:58:57:AC
Hi @r_chehade.
Thank you for the details you have shared with us! We apologize for the inconvenience, and we're happy to look into this.
Could you tell us the steps you have taken so far? Also, is the Roku Channel the only app affected by the issue? Have you tried rebooting your router just to check for streaming differences?
If the issue is persistent, could you provide us with the following:
Your response is highly anticipated.
All the best,
Janadee