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Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Liberty
Level 7

My Amazon & Youtube Apps NOT WORKING.. Starts then goes to main screen

Amazon and YouTube channels are not working – all my others are working just fine. I have read the news but I don't see any updates about them being dropped yet! I've cycled off the TV/ Reinstalled the apps / reset my router... so it's you it's not me!

If you guys are really dropping IMBD, YouTube, and Amazon Prime, I'm Dropping Roku. I've got subscriptions that are on Prime / Youtube Let us know what's going on.

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makaiguy
Community Streaming Expert

Re: My Amazon & Youtube Apps NOT WORKING.. Starts then goes to main screen

@Liberty-

Re Prime Video:

Amazon has announced in emails to Roku owners that, effective November 1, 2021, their Prime Video will no longer support a number of older Roku models.

The model numbers affected are:

Roku 2 HD/XD/XS models 2050X, 2500X, 2720X, 3000X, 3100X
Roku LT models 2400X, 2450X, 2700X
Roku SE model 2710X
Roku Streaming Stick models 3400X, 3420X, 3500X

(The Xs or other letters at the end of the model number are distribution codes and are irrelevant for this issue.)

To check your model number use Roku menu path Settings / System / About

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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