Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
Multiple Channels with no volume on certain (but not all) shows
I am unable to get volume for certain shows on multiple different channels. For instance, on Prime I have volume for all shows except shows from HBO. On Hulu and Disney channel some shows have volume and some don't. I have other roku devices at other properties and I don't have this problem. Only with this one specific property. Any body every encounter this? How to solve it?
Can you specify the issue you are experiencing and please provide us the following information:
-Roku device model
(these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing
With more information we will be able to assist you further.
Re: Multiple Channels with no volume on certain (but not all) shows
Until you find a permanent solution, see if this workaround helps when you encounter the problem:
When a program starts with no audio, try pressing the rewind button. I find this almost always restores the audio. Once in a long while I may need to do this more than once.
Roku Community Streaming Expert I am not a Roku employee, only a user like you. Please, no support questions via private message -- post them publicly to the Community where others may benefit as well. If this post solves your problem please help others find this answer by clicking "Accept as Solution.".
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