Channels & viewing

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Pmac60
Level 7

Multiple Channels with no volume on certain (but not all) shows

I am unable to get volume for certain shows on multiple different channels. For instance, on Prime I have volume for all shows except shows from HBO. On Hulu and Disney channel some shows have volume and some don't. I have other roku devices at other properties and I don't have this problem. Only with this one specific property. Any body every encounter this? How to solve it?

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2 REPLIES 2
RokuDanny-R
Roku Employee
Roku Employee

Re: Multiple Channels with no volume on certain (but not all) shows

@Pmac60

Thanks for the post.

Can you specify the issue you are experiencing and please provide us the following information:
-Roku device model
-serial number
-device ID
-software OS/version
(these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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makaiguy
Community Streaming Expert

Re: Multiple Channels with no volume on certain (but not all) shows

Until you find a permanent solution, see if this workaround helps when you encounter the problem:

When a program starts with no audio, try pressing the rewind button.  roku_rewind.jpgI find this almost always restores the audio.  Once in a long while I may need to do this more than once.

 

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

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