Channels & viewing

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Seaglass1
Level 7

Movies stops every 4 seconds

Help every time I try to watch something,It stop and then starts spinning.and it won’t let me on roku Free channels .Am I missing something?

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1 REPLY 1
RokuKariza-D
Roku Employee
Roku Employee

Re: Movies stops every 4 seconds

Hi @Seaglass1

Thanks for reaching out.

Does the issue only occur on a specific channel or across other channels installed on your Roku device? Are you getting an error code or message?

If you haven't tried yet, you can remove the affected channel then re-install it. To ensure the process is successful, make sure to restart your device before adding the channel back in. We would recommend doing this from the Settings menu by navigating to Settings System > System restart > Restart.

For detailed instructions, refer to this Support link: How do I resolve channel playback issues?

Let us know how it goes.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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