Channels & viewing

[DJB321]

I purchased a Roku soundbar several months ago and it started missing letters and block style letters that are unreadable.  I restarted, powered up/down and it always works.  
this happens several time each day.   

[RokuCarly]

A warm welcome here in the Roku Community, @DJB321.

We appreciate you reporting this to us, and we'd be happy to look closely at the missing letter you've observed on your Home screen. 

In this case, we will coordinate this with the appropriate Roku team for further investigation and correction. With this being said, kindly provide us with the following details below:

• Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• A photo of the missing letters for reference. 

We'll be looking forward to your update.

Best regards,
Carly

[DJB321]

Can’t seem to change to HTML to post pics, but ID is: 20-199-742

[RokuCarly]

Thank you for responding, @DJB321.

We appreciate you providing us with an Issue ID. Could you also provide us with information about your device? 

• Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)

We'll be looking forward to your update.

Thanks,
Carly

[DJB321]

Here it is again 

model: 9101R2

s/n: YL009T717720

device IS: 3K6249717720

software version: 12.5.5 build 4174-95

[RokuCarly]

Thank you, @DJB321.

This is appreciated. Rest assured that we have already forwarded this to the appropriate team for further investigation and determining the cause. Once we've been notified of updates from the team, we'll let you know immediately.

Your continuous support, patience, and understanding are highly appreciated. 

Best regards,
Carly

[DJB321]

UPDATE 

I’ve noticed some of the numbers missing for the year a movie was released are missing.  E.g. a 2019 release might appear as 20 9, or 2 19, or 201 .

[RokuERey]

Hi @DJB321,

Thanks for keeping us posted on how things going.

We would appreciate it if you could share a screenshot or photo of the issue you are currently experiencing, along with details of the channel or content.

Please keep us posted.

Regards,
Rey

[DJB321]

Seeding is on Hulu

[DJB321]

In Pursuit with John Walsh is Max