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Sarahsouza
Level 7
‎06-14-2021 04:11 PM

Meus aplicativos como Netflix e YouTube não estão querendo abrir, nem a TV aberta está pegando.

Estou tentando abrir o YouTube, Netflix, tv aberta e vario outros apps, mas nenhum deles abre, carrega e volta para a página inicial. O que devo fazer? 

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RokuKariza-D
Roku Employee
Roku Employee
‎06-16-2021 11:09 AM

Re: Meus aplicativos como Netflix e YouTube não estão querendo abrir, nem a TV aberta está pegando.

Hello @Sarahsouza

Please be advised that we only support English in the Roku Community. We had to use Google translate to understand you inquiry.

Regarding the issue you're experiencing, please provide us the following information for further investigation:

-Roku device model
-Serial number
-Device ID
-Software OS/version
(these can all be found in Settings > System > About)
-Does this issue occur on a specific channel? If so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
-Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-Steps to reproduce the issue you are seeing

With more information, we will be able to assist you further.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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