Media player won't work for my roku 3 after the last update
My media player won't work for my roku 3 since the last update.
Forum Discussion
After 5+ years of working, my Roku 3 longer recognizes my Seagate 2.5T external NTFS USB hard drive. The problem started about 2 weeks ago (3/15/22). The Roku 3 also fails to recognize a similar Western Digital 3T NTFS drive. The external drives are externally powered. I have tried different electrical outlets and, different USB cables. The traditional way I connected the drive was to have the Roku device powered up, then connect the powered up USB drive. I have also tried powering up and connecting the USB drive first, then powering up the Roku device. The external drives still work with my desktop computer. The Roku drive can still recognize and play from my 8GB USB flash drives.
As this problem started just two weeks after five years of successful operation and these drives still work with my Windows desktop, I suspect the problem is due to a recent Roku software upgrade. Has anybody else had this issue? Does anyone know how to correct it?
The Roku 3 was released back in 2013. So it’s about 9 years and no longer manufactured. It’s long out lived the normal life expectancy of 3-5 years. Best bet is to upgrade. Are you running Roku OS 11?
Thanks for your response.
Yes, I am running version 11.0 4161-04. I am reluctant to upgrade to a new Roku device as these external hard drives are only failing on my Roku after several years of success and the hard drives still work on my Windows desktop. This hints heavily that a software upgrade has caused the problem.
If I buy a new Roku, I would wish assurance that these hard drives could work on the new device.
You can always buy a Roku Ultra from Best Buy, Target or Walmart and see what happens. If it does not change anything then return it. Could it be Roku OS 11? Maybe. But you cannot roll back.
Thanks for the post. We would be more than happy to investigate this issue for you.
Can you please provide us the following information:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeingOnce I have this information, I'll be able to pass it along to the appropriate Roku team to investigate further.
Thanks,
DannyThanks Danny, here's the information you requested
Model: 4230X – Roku 3
Last updated: 3-30 7:59 AM
Last Checked 3-4 1:08 PM
Serial # 4E755VO14959
Version 11.0 build 4161-04
No “device-id” information was displayed
Steps to reproduce (here I used the method I have been using for years to connect this drive)
- Have Roku box in its normal “on” state.
- Power up the external hard drive, then connect the drive thru the USB cable to the Roku box.
- Roku displays “USB Media Launch …” window, I select Launch.
- Roku displays the “Media Type Selection …” window, I select “Video”
- Roku displays the “Connect to DLNA Server or USB Device …“ window, nothing more happens.
When I press Home then Back five times each I get “Timestamp 2022-04-05701:24:56Z” and “ID 59-135-444”
Any updates on this? I'm having the exact same issue. My external Seagate drive has worked for 4 years on my Sharp * Roku TV (Model: 5303X, Software Ver 11.0.0 - build 4173-13), and now it's failing with the exact same error that EvilBert1 is getting.
4/26/22 I just upgraded to Build 4184 and my ROKU 3 recognizes my NTFS external hard drive again. Thanks to the ROKU technical staff. And, thanks to all the other users who called this matter to ROKU's attention. I will be upgrading my home theatre later this year and ROKU products are once again on my list for consideration.
I was concerned about upgrading to a ROKU Ultra or better. This appeared to be a software upgrade issue and I feared the problem would also occur on newer ROKU devices.
EvilBert1 wrote:I was concerned about upgrading to a ROKU Ultra or better. This appeared to be a software upgrade issue and I feared the problem would also occur on newer ROKU devices.
This particular bug did not affect the newer players. My Ultra 4800 could still read NTFS drives without a problem. Hopefully this will remind the Roku developers to validate their updates on all of their older equipment, as they contain significantly different internal hardware.
- Myself and my Roku 2 box are all updated and Media Player and my files all seem to work nicely, though I'm having to fast forward to where I was in the last film I was watching.
Thanks for all involved for resolving this issue.
