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someOLDguy
Newbie
‎10-25-2023 11:37 AM

Media Player Keeps Crashing After Update to 12.5.0

Media Player was working very well untill recent update.
After updating to 12.5.0, it crashes every few minutes when playing mp4.

Same USB drive works fine on other devices and it is externally powered. Tried powered and not, powered. Rebooted the Roku.

Nothing helps...

From screenshot of bug
Model: 4800X - Roku Ultra
Serial number: X01000UKHY2P (S02A209KHY2P)
Software version: 12.5.0 • build 4175-C2
GC version: 10.2.30
Timestamp:2023-10-25T04:12:53Z
Please use issue ID 2P-427-932 to report the current issue

 

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RokuJohnB
Community Moderator
Community Moderator
‎10-25-2023 03:06 PM

Re: Media Player Keeps Crashing After Update to 12.5.0

Hi @someOLDguy,

Welcome to the Roku Community!
Please be aware that we have passed along your information to the appropriate Roku team to further investigate this issue.

Your patience and understanding are much appreciated.

Best regards,

John

John
Roku Community Moderator
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