Forum Discussion

manaaju's avatar
manaaju
Newbie
11 months ago
Solved

Max not working on Roku please help me

Hi, I've been able to use the max app on my roku for over a year. Suddenly it is logged out and I can't log in. I get stuck in a loop where I login and it immediately logs me out when I try to watch a show. My subscription is through YouTubeTV. Anyone else had this issue?

  • Tivoburkee's avatar
    Tivoburkee
    11 months ago

    If you do google search many are having the same issue. It's up to MAX if they accept sign-in credentials from other services on the stand-alone Max app. I guess they no longer do. You're not saving any money doing it through YTTV, cancel your max thru YTTV and resign up directly with MAX proper. I pay for YTTV and have separate account for Max. You might find deal on subscription to the stand-alone Max? 

2 Replies

  • Tivoburkee's avatar
    Tivoburkee
    Community Streaming Expert
    11 months ago

    If you do google search many are having the same issue. It's up to MAX if they accept sign-in credentials from other services on the stand-alone Max app. I guess they no longer do. You're not saving any money doing it through YTTV, cancel your max thru YTTV and resign up directly with MAX proper. I pay for YTTV and have separate account for Max. You might find deal on subscription to the stand-alone Max? 

  • keithx13's avatar
    keithx13
    Streaming Star
    11 months ago

    I am having the same problem signing in with my tv provider (WOW), but only on the Roku.  I can sign in on my pc and on my iPad without any issues.  Called WOW and verified that I still have MAX, and that WOW has not changed anything in regards to my account or their relationship with MAX.  I can still cast from the iPad to the Roku, but connecting directly is much better.