Channels & viewing

[Etienne1]

Call HBO Max helpline at 855-442-6629.  They got me set up in minutes after hours of struggle on Roku.

[Etienne1]

I can't figure out how to actually post on this site, but I called the HBO MAX help line and they got me back onto MAX in minutes on my ROKU.  Just hoping enough people see the few replies I've done so they can post this info.

Call HBO MAX helpline at 855-442-6629.

Please re-post this for everyone else.  Thanks and good viewing!!!

[NathanCa81]

Can't sign in either

After I type in email address and password it sticks on the "forgot password " option and there is no way to click on the sign in options

I have done a software updated and restarted my roku player and still stuck where it won't let me sign on the roku app.     No problem with my pc,just this app since the max update

[javivazmn]

Didnt work for me.

I can´t access HBO MAX, I've done every solutions mentioned in this comunity and no one fix my roku problem

Modelo 3930MX-Roku Express
Número de serie X00400UPCS1C
Versión de software 12.0.0 • compilación4184-AE
ID del dispositivo
S01312PCS1C
Dirección IP 192.168.100.10
Dirección MAC inalámbrica
10:59:32:B1:9D:10

[as007]

Hi: No luck with upgrade/restart. Here is my info:

• Roku device model - 4000X - ROKU ULTRA
• Serial number - X01000EVWE11
• Device ID - S02A216VWE11
• Software OS/version - 12.0.0 BILD 4184-C2
• this issue occurs on  - HBO MAX, version/build 54.1 Build 1
• GC Version 9.3.516
• Tracker ID 11-247-728 (time stamp 3023-06-22T00:48:31Z

[Etienne1]

Hi:  I just keep trying to post the MAX helpline for people.  They got me onto MAX very quickly when I couldn't get the switch over.  Please call 855-442-6629.  Good luck.

[as007]

call Max helpline - very nice support - but could not resolve problem.  Referred me back to Roku.🙄

[as007]

any luck connecting?

[Andrius_pk]

Seguimiento de informes de incidencias

Modelo: 3920X - Roku Premiere

Número de serie: YH00CF269076 (K4216C269076)

Versión de software: 12.0.0 compilación4184-91

Versión GC: 9.5.25

Marca de tiempo: 2023-07-30T23:21:38Z 

ID de la incidencia 76-303-801

Tengo exactamente el mismo problema y ninguna de las soluciones funciona. Además de que se pierde tiempo intentando resolver un problema que no es nuestro.

[RokuTakashi]

Hi @Andrius_pk,

Thanks for posting here in the Roku Community!

Please be advised that we only support the English language here in the Roku Community, and we had to use a translator to understand your inquiry.

We would be more than glad to assist you regarding your concern. Could you please tell us more about the issue you're running into? Is this issue happening specifically with the MAX channel, or are other channels affected? Also, what troubleshooting steps have you taken to resolve the issue?

With more detailed information, we'll be able to assist better.

All the best,
Kash