Forum Discussion

Isbtown's avatar
Isbtown
Newbie
11 months ago
Solved

MLB app will not load and closes

I have updated it and Roku but the MLB app just closes everytime I try to load it.  Goes back to all apps page.  Help I’m paying for this and missed my game tonight!

 

Update.  I got on the Roku app on my phone to remove and re add the MLB app and that worked

app playback
  • RokuERey's avatar
    RokuERey
    11 months ago

    Greetings Community users,

    We appreciate you for keeping us posted about this playback issue with the MLB channel. We would recommend checking for additional troubleshooting steps provided by our support page here on how to resolve a channel playback issue.

    If, after attempting the suggestions above, you are still unable to play any titles from a single channel while content from other channels plays fine, contact the customer support team for the channel provider to report the issue and get help. Most of the channels on Roku are managed directly by the channel providers themselves.

    You can contact them here: MLB.TV | Contact Us.

    Let us know if there's anything else we can further assist you.

    Regards,
    Rey

  • RokuCarly's avatar
    RokuCarly
    10 months ago

    Welcome, and thank you for posting here in the Roku Community, Nance1.

    We appreciate you letting us know about the issue you've encountered with accessing the MLB app on your Roku Express 4K+ and Roku Express 4K devices. We'd be happy to provide further information about this.

    Please be advised that the majority of content on the Roku platform comes from streaming channels maintained and updated independently by the channel's provider. Since MLB's requirements do not support your Roku device's model, we highly recommend canceling your annual subscription. 

    If your subscription was purchased via Roku, you may contact one of our live experts from our Account and Billing department. They will be able to further assist you with canceling this subscription. Kindly visit this website for reference: Roku Support | Contact Us

    However, if your subscription is directly from MLB, we highly recommend contacting their Support team for further assistance. 

    We hope this information helps. 

    Best regards,
    Carly

36 Replies

  • Joepepsi's avatar
    Joepepsi
    Channel Surfer
    2 years ago

    Doesn't work. Took my money. Just added the app on my roku, added my credit card, everything accepted. The I can't watch anything. I can scroll to a game, select it, then it returns to the home screen. **bleep** you and **bleep** mlb

    • RokuJanadeeK's avatar
      RokuJanadeeK
      Retired Moderator
      2 years ago

      Hi Joepepsi,

      Greetings from the Roku Community!

      We understand that you're having issues with the MLB  channel on your Roku. We would highly recommend the following steps below:

      • Remove the channel >> Restart the device >> Add channel.
      • Update the channel by highlighting the app and pressing the star button on your remote.
      • Restart the router.
      • Contact the channel provider for further assistance as this issue may be known on their end.

      Additionally, you can refer to this support article on how to resolve a channel playback issue for further information.

      We hope this helps.

      All the best,
      Janadee

      • Joepepsi's avatar
        Joepepsi
        Channel Surfer
        2 years ago

        Cant remove the channel. The only reason I signed up for MLB was to watch the Orioles.  The only games I cannot watch on Roku are Oriole Games.  I LIVE IN WISCONSIN!!!! IAM NOT IN ORIOLES MARKET!  REFUND MY SUBSCRIPTION NOW.  LOSERS.  NO support service to contact. sucks.

    • bzuels's avatar
      bzuels
      Newbie
      2 years ago

      I cannot get it to work on Roku or smart tv. So you are not alone

       

      • RokuBernie-D's avatar
        RokuBernie-D
        Community Moderator
        2 years ago

        Hi bzuels,

        A warm welcome, and thanks for posting here in the Roku Community!

        We appreciate you choosing our support, and we're here to assist you with the MLB channel issue. We highly advise you to see the post above by RokuJanadeeK.

        Let's see how it goes, and keep us posted so we can continue to assist you.

        Warm regards,
        Bernie

  • Slush919's avatar
    Slush919
    Newbie
    11 months ago

    This still isnt fixing my problem. App appears to load and then just returns to the prior screen (typically the homepage). I’ve removed the app several times both on screen and via the roku app and it doesn’t fix it. Any advice?

    • EagleGrandpa's avatar
      EagleGrandpa
      Binge Watcher
      11 months ago

      Mine stopped on August 5th, the same date that MLB Version 8.9 Build 2 shows it was released. I am assuming this is an MLB issue., not Roku, but who knows for sure? I have active trouble tickets with MLB but every 24 hours or so they send me an email and say the ticket is going to be closed, reply if you still have an issue, I do and nothing else happens... a week without my Baltimore Orioles!!

      • makaiguy's avatar
        makaiguy
        Community Streaming Expert
        11 months ago
        • Remove app
        • RESTART ROKU - IMPORTANT, DON'T SKIP
        • Reinstall app
      • RokuCarly's avatar
        RokuCarly
        Community Moderator
        10 months ago

        Welcome to the Roku Community, belleonthebeach!

        Thanks for sharing your streaming issues with the MLB TV app on your Roku. We'd be happy to provide further information regarding this matter.

        Kindly refer to @RokuERey's post above for assistance regarding this matter.

        Let us know how it goes and we'll continue assisting you from there.

        Warm regards,
        Carly