Forum Discussion

Buckster75's avatar
Buckster75
Reel Rookie
2 years ago
Solved

Paramount+ standalone app is not available on Roku TV

How do I log on to my paramount plus account from Walmart on my Roku tv. There is no "stand alone" paramount app only one that is paramount plus Roku.
App availability
app login
app subscription
  • RokuSuzyL's avatar
    RokuSuzyL
    2 months ago

    Hi UseU2 

    Thanks for reaching out! 

    I understand that you wanted to access your Paramount+ app. 

    I recommend contacting the Paramount channel provider to verify the login credentials. As they handle your account and are the only ones who manage the subscription. You can contact them at this link.

    Thanks,
    Roku Community Team

atc98092's avatar
atc98092
Community Streaming Expert
9 months ago
cernickl58gmail wrote:

Hi, thanks for the info but both my Paramount Plus apps in the Roku store say “on the Roku channel. What do I do about this issue!! 
Thanks

When I search the channel store for Paramount, it returns five results. Only one is labeled "Paramount Plus" and it doesn't say anything about The Roku Channel. But I did see in their description that Paramount+ is only available in the US. Are you by any chance located somewhere else? Remember, it is entirely possible that Paramount+ is available outside the US on platforms other than Roku, but only Paramount can make it available on the Roku platform as well. Roku cannot change the settings the app provider configures for their app.

cernickl58gmail's avatar
cernickl58gmail
Reel Rookie
9 months ago

Hi, yesterday I received an email about an issue with 2 Paramount+ apps. I was instructed to choose the one not from the Roku channel. I wrote that both say Roku channel and no one has responded. So, do I delete both and start over or?!?!?!  Please let me know. 
Thanks

  • renojim's avatar
    renojim
    Community Streaming Expert
    9 months ago

    cernickl58gmail, go into "Streaming Store" and search for Paramount.  You should see two options.  If not, can you post a picture of what you see?  Here's what I see:

    There's two Paramount+ choices - one with "on The Roku Channel" and one without.  You want the one without.  If the other appears on your Home Screen, press * on your Roku remote and remove it.  I have to admit that I have no idea what the ones "with Showtime" East and West do.