Channels & viewing

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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ketg24
Level 7

Live on Hulu keeps crashing once i click

Whenever i try to play a live soccer game, it crashes and goes back to my home screen. 

I have tried restarting, deleting and downloading the app again, and even factory resetting. I’m not sure what else to do since this is happening on both my roku express 4k+ devices. 

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6 REPLIES 6
RokuDanny-R
Roku Employee
Roku Employee

Re: Live on Hulu keeps crashing once i click

@ketg24

Thanks for the post.

Have you tried checking for a channel updated by selecting the channel on the Home screen and pressing the * button > Check for update, then seeing if the issue persists?

Please keep us posted what you find out.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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July4good
Level 7

Hulu Returns to Menu - Live Shows

When I click to watch a live show, especially sports, Hulu returns to the main Roku menu. Seems like this is a consistent problem, but I cannot find solutions outside of the regular reset, reinstall, etc. Any recommendations. This just started over the weekend.

App: Hulu version 6.53 | build 1

Device: Model 3920x 

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strikerkim
Level 8

Re: Live on Hulu keeps crashing once i click

I am having the same issue. The problem seems to be with live shows. I was able to go to “My Stuff” and watch what I have there.  I’ve tried deleting and reloading Hulu and also checked for updates. What else could be the problem?

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RokuDanny-R
Roku Employee
Roku Employee

Re: Live on Hulu keeps crashing once i click

@July4good @strikerkim

Thanks for the posts.

Please see the information and troubleshooting step that I provided in my previous post and keep us posted what you find out.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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July4good
Level 7

Re: Live on Hulu keeps crashing once i click

I cannot find the post that you were referencing. Can you share a link to it? @RokuDanny-R

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RokuDanny-R
Roku Employee
Roku Employee

Re: Live on Hulu keeps crashing once i click

@July4good

Thanks for the follow up.

We would recommend checking for a channel updated by selecting the channel on the Home screen and pressing the * button > Check for update, then seeing if the issue persists?

Please keep us posted what you find out.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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