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Tat
Level 7

Letters appear as squares

When I go to streaming channels the letters (titles) appear as gray boxes. In searches sometimes it shows only boxes and no letters. When I select a box it shows the corresponding letter though. Not sure where to go with this. Note: after I disconnected directv I had this on all streaming channels 

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2 REPLIES 2
RokuKariza-D
Roku Employee
Roku Employee

Re: Letters appear as squares

Hello @Tat

Thanks for bringing this to our attention.

Does the issue only occur on a specific channel or across other channels installed on your Roku device? Have you tried restarting your Roku? Please also reply here with a photo of the issue you're experiencing. 

With more information, we can assist you further.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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makaiguy
Community Streaming Expert

Re: Letters appear as squares

@Tat-

These things are just special purpose computers. Like their big brothers sometimes clearing things out by restarting them is all it needs.

Depending on your Roku model and Roku version number you'll find the System restart option under either Settings > System or Settings > System > Power

If a restart doesn't do it, or if you don't have sufficient control with the remote to navigate the Roku menus, you can also restart by pulling the power plug to the device for a minute or so then plugging it back in.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

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