Channels & viewing

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Lipitor
Level 7

Re: New Roku Media Player 7-1-2020

Unable to play some videos properly after latest update from USB device. There is sound but no image, blank white screen. It was working prior to the update. Very disappointed!!!

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atc98092
Community Streaming Expert

Re: New Roku Media Player 7-1-2020


@Lipitor wrote:

Unable to play some videos properly after latest update from USB device. There is sound but no image, blank white screen. It was working prior to the update. Very disappointed!!!


It would be extremely helpful to know the contents of your media file. The container (MP4, MKV, MOV, TS are the four supported containers) and and the audio and video codecs in the container. It doesn't help to just say it's a MKV or MP4 file. All of these (container, audio and video codec) are supported the same as the previous version of RMP. But without knowing where the problem is, it's extremely difficult to troubleshoot. 

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee, just another user.
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wingmanzz
Level 8

Re: New Roku Media Player 7-1-2020

Does not work with my synology dlna nas.

 

 

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Sal4566
Level 7

Re: New Roku Media Player 7-1-2020

Hi 

Your recently updated the Roku Media Player can only be described as a disaster !! First of all the layout is so bad that the titles overlay the icon and it's not easily readable . Also why is it that I cannot see Thumbnail is there a way for the movies to display the DVD Cover and the title below the icon unlike Roku Player where it's overlaid the icon .

Thanks

Sal 

rsherry
Level 8

Re: New Roku Media Player 7-1-2020

They won't delete your post.  THEY WILL JUST IGNORE IT.  Maybe ROKU does not care that they are going to lose customers?  For those who do not have a SMART TV, TIME TO GET ONE or choose an ALTERNATIVE for the ROKU box/Stick.  

If you do have a Smart TV, plug in your USB device to the USB TV ports, at the side of the TV (I have a Smart Visio TV with only 2 ports) or in the back (I use a 2 GB WD external drive for storage) and if you need to, get yourself a 4-port 3.1 USB hub if you want more than one drive.)  I have 4 storage devices in my hub and I can connect them to my PC to transfer files using a USB extension.

ALTERNATIVES TO ROKU?

Apple TV

Google TV (do not like them either - too intrusive)

Amazon Fire TV

I really wish that ROKU listens to its customers. As much as everything else they offer, is great, their USB MEDIA ACCESS MENU sucks.

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rsherry
Level 8

Re: New Roku Media Player 7-1-2020

RATINGS?  Where did ROKU allow its customers to RATE THAT USB MEDIA MENU?  No one asked me.

BOGUS.

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rsherry
Level 8

Re: New Roku Media Player 7-1-2020

ROKU never reads their customer feedback.  If they did, they would know how disappointed we all are and would respond, but ROKU NEVER RESPONDS, do they?

FIND ALTERNATIVES TO ROKU:  search on DuckDuckGo, keywords, 'ROKU alternatives'

Don't use GOOGLE unless you LOVE THEM TRACKING YOUR EVERY MOVE.

rsherry
Level 8

Re: New Roku Media Player 7-1-2020

"I think we're just going to have to live with this update."

UH, THIS IS AMERICA.  We don't have to live with ANYTHING.  Americans are entrepreneurs and we ALWAYS come up with alternatives and much better ones, too!

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lesmikesell
Level 13

Re: New Roku Media Player 7-1-2020


@wingmanzz wrote:

Does not work with my synology dlna nas.

 

 


Won't synology run the Plex server?

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lesmikesell
Level 13

Re: New Roku Media Player 7-1-2020


@rsherry wrote:

They won't delete your post.  THEY WILL JUST IGNORE IT.  Maybe ROKU does not care that they are going to lose customers?  For those who do not have a SMART TV, TIME TO GET ONE or choose an ALTERNATIVE for the ROKU box/Stick.  

If you do have a Smart TV, plug in your USB device to the USB TV ports, at the side of the TV (I have a Smart Visio TV with only 2 ports) or in the back (I use a 2 GB WD external drive for storage) and if you need to, get yourself a 4-port 3.1 USB hub if you want more than one drive.)  I have 4 storage devices in my hub and I can connect them to my PC to transfer files using a USB extension.

ALTERNATIVES TO ROKU?

Apple TV

Google TV (do not like them either - too intrusive)

Amazon Fire TV

I really wish that ROKU listens to its customers. As much as everything else they offer, is great, their USB MEDIA ACCESS MENU sucks.


If you have the content on a PC, you have the option of running Plex or Emby servers and the corresponding client on the Roku to stream over the network.   Or an HDMI cable to the TV.  Or screen sharing from the PC to the roku (some work, some don't).

And for alternative/companion devices, I'd add putting together your own raspberry pi computer to run Kodi as a client or act as a plex server (you probably need a fanless case to avoid noise).

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