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mccwoop
Newbie
‎11-06-2023 11:34 PM

Keep getting "Stream Limit Exceeded"

We got a message while trying to watch a movie on Hallmark that said we have met our streaming limit on this device please use another device. Watching only on one device.

We are using a Sanyo TV with Roku streaming device & have Xfinity for wifi.

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RokuTakashi
Community Moderator
Community Moderator
‎11-07-2023 08:07 AM

Re: Keep getting "Stream Limit Exceeded"

Hi. @mccwoop

Greetings and welcome to the Roku Community. 

Thanks for letting us know about the issue you've encountered, and we'd like to help sort this out. As a start, let's perform a troubleshooting step to resolve this. Kindly follow the instructions below:

  1. Remove the affected channel by highlighting it from the channel tile, and pressing the star (*) button. Then select the remove option.
  2. Do a system restart by navigating to Settings > System > System Restart.
  3. Add the channel back by searching for it from the "Streaming Store."

Let us know how this works, and we'll continue to assist you.

All the best,
Kash

Takashi O.
Roku Community Moderator
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