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Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
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ParisP
Newbie
‎11-22-2022 08:09 AM

I subscribe to Tennis Channel Plus but I am being asked to sign in and then activate channel

And even after doing that, it won't let me watch. Not sure why I am not being allowed to click WATCH on Tennis Channel Plus. I am not able to watch live tennis but once the match is over I can view it.

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1 REPLY 1
RokuLianna
Retired Moderator
‎11-22-2022 01:12 PM

Re: I subscribe to Tennis Channel Plus but I am being asked to sign in and then activate channel

Hi @ParisP
Welcome to the Roku Community!

Does the issue only occur on the Tennis Plus channel or across other channels installed on your Roku device?

Have you tried removing the affected Tennis Plus channel and then re-install again? If not, we suggest starting there. In some cases, removing the affected channel and then re-installing it may help. Restart your device before re-adding the channel back in to ensure the process is successful. We recommend doing this through the Settings menu by navigating to Settings > System > Power (If there is no Power submenu, proceed to the next step.) > System restart.

For detailed instructions, refer to this Support link for more information: How to resolve a channel playback issue | Official Roku Support.

Let us know if there's any difference after.


Warm Regards,
Lianna

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