@retnug-
Your Roku 3500 is an early Streaming Stick product released in 2014 that is no longer receiving support from Roku. It cannot be updated beyond the Roku 11.0 operating software version it now has. There have been two Roku releases since then, 11.5 and 12.0.
Numerous major channels state they no longer support Streaming Sticks below model number 3600, or are newer channels that never supported them in the first place, among them are Apple TV, Directv Stream, Disney+, ESPN, Hulu, Peacock, YouTubeTV, and Xfinity.
Starz Supported Device page for Roku lists only:
- 2nd Generation Roku 2, 3, and 4
- Roku Stick
This appears to be hopelessly out of date. There is no mention of any current models that obviously work. (Current products are Generation 9 & 10). And I suspect Starz may have dropped support for at least some those early models as well.
It's time to retire that 3500 and get an up to date model that will run all current channel apps. For one thing, it uses a remote unique to that model that is no longer available anywhere should you need to replace it, and the features, capabilities, and responsiveness of newer models will make you wish you had upgraded a long time ago.
Roku Community Streaming Expert
I am not a Roku employee, only a user like you. Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".
Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
