Channels & viewing

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Stephanie03
Level 7

Hulu profiles gone on Roku

I have 5 profiles on my Hulu account and on my Roku (which worked fine and showed all of them a few days ago) now only shows 3 profiles. I did call Hulu and it is a Roku problem cause my Apple TV still shows all 5 profiles. I have done a hard reset, reset my WiFi, deleted the channel and reinstalled it, and lastly did a factory reset and it still only shows 3 of the 5 profiles. 

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3 REPLIES 3
tmark
Level 7

Re: Hulu profiles gone on Roku

I am also having that problem.  Only have two profiles on Hulu which work just fine on my other devices.  Only one profile showing up on the new Ruku TV.   Would appreciate anyone that might have a fix for this issue.

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Pen41
Level 7

Re: Hulu profiles gone on Roku

I am having the same issue. Did you ever find fix for this?

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RokuKariza-D
Roku Employee
Roku Employee

Re: Hulu profiles gone on Roku

Hey @Pen41

Thanks for the post.

We do not have enough details from your original message to make an effective suggestion. Could you tell us more about your concern?

With more information, we can assist you further.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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