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mooreted's avatar
mooreted
Binge Watcher
6 years ago
Solved

How to turn Netflix autoplay on/off on Roku

I have logged into my Netflix account and turned off auto preview. The Netflix app on Roku still plays previews when I browse. I have tried rebooting the Roku. Why doesn't it work?

  • RokuTannerD's avatar
    RokuTannerD
    6 years ago

    Thanks for reaching out here. 

    With this type of settings change, you might try a channel refresh to see if this clears up the issue. Follow these steps, in order: 

    1. Remove the Netflix channel from the Roku home screen by navigating to the channel tile, pressing the * key and choosing 'Remove channel'. 

    2. Restart your Roku device from Settings>System>System restart 

    3. Add the Netflix channel back once more and sign in again. 

    This should help clear up that type of issue. Let us know if you have any other questions, or feel free to follow up with the channel provider directly. 

     

    Cheers,

    Tanner

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  • revans1's avatar
    revans1
    Newbie
    3 years ago

    SOLUTION THAT WORKS!

    1. Sign into your Netflix account on a computer

    2. Click on "Manage Profiles" button on the profile selection screen

    3. Select your profile you want to edit

    4. Scroll down to "Autoplay Controls"

    5. Uncheck the box for "Autoplay previews while browsing on all devices"

    6. Go back to your Roku

    7. From the home screen highlight the Netflix app

    8. Click the * button on your remote and select "Restart App" from the menu

    9. Netflix will reboot. BOOM! Problem solved.

  • Rreeser's avatar
    Rreeser
    Newbie
    3 years ago

    Assuming you have turned off autoplay in your settings on a phone or computer, but autoplay remains on netflix roku app, do this:

    Restart roku

    Go to roku home screen 

    Highlight netflix app

    Press * on remote

    Select restart app

    After this your autoplay setting should be applied to netflix 

  • ljklhjhhjkhkjhk's avatar
    ljklhjhhjkhkjhk
    Binge Watcher
    6 years ago

    Same problem here on all 4 Roku's ... both Roku OS and Netflix app are up to date and Netflix account settings are correct.  Tried restarting the Roku as well, but auto-play is still there.  I changed my Netflix settings as soon as they announced the change 2 days ago and would really like to get rid of the ultra-annoying auto previews.

    • mooreted's avatar
      mooreted
      Binge Watcher
      6 years ago

      Well, crud. I guess there is no fix at this time. Maybe some future update will fix it.

      Thanks everyone. 

  • Rebelleaucoeu87's avatar
    Rebelleaucoeu87
    Reel Rookie
    6 years ago

    I gave up šŸ¤·šŸ»ā€ā™€ļø and just mute the **bleep** thing until I find what I want to watch. You would think it would be an easy fix... 

  • Koala's avatar
    Koala
    Reel Rookie
    6 years ago

    Same problem here. Checked for updates. Rebooted. Still autoplays previews. 

    • mooreted's avatar
      mooreted
      Binge Watcher
      6 years ago

      I just tried singing out and back into Netflix on Roku. It didnā€™t work. Still auto playing previews. 

      • blade_005's avatar
        blade_005
        Roku Guru
        6 years ago
        mooreted wrote:

        I just tried singing out and back into Netflix on Roku. It didnā€™t work. Still auto playing previews. 

        I had to do a RESTART of Roku TV before autoplay previews stopped. SETTINGS -- SYSTEM -- POWER - SYSTEM RESTART. Do not have an external Roku device to know if it has RESTART option in Roku OS menu or just do a power cycle of unit.

  • boshk's avatar
    boshk
    Reel Rookie
    6 years ago

    i have a roku premiere. i turned off previews and restarted netflix, but it didnt take. then i restarted my roku and it now works. i used the remote shortcut to reboot, i dont know if that works any different than cycling power or rebooting through the menu. and the previews stopped.

    i did not try re installing netflix or signing out and in. rebooting worked on the first try.

    • Heyitsrick's avatar
      Heyitsrick
      Roku Guru
      6 years ago

      Worked immediately for my Roku Premiere + after disabling auto-previews from my web browser. 

      • ljklhjhhjkhkjhk's avatar
        ljklhjhhjkhkjhk
        Binge Watcher
        6 years ago

        Same here with the Premier+ ... but canā€™t get them to stop on Stick+ or Ultra. 

  • Ravenpen's avatar
    Ravenpen
    Newbie
    6 years ago

    Having the same issue with both Streaming Stick and Streaming Stick+. 

    I've tried all of the solutions mentioned and nothing works.

    • Unix61619's avatar
      Unix61619
      Reel Rookie
      6 years ago

      This is clearly an issue unique to Stick owners. Netflix needs to update the channel so the previews can be turned off with Roku sticks. Iā€™ve cancelled my Netflix service over this, and I suggest others do as well. Thatā€™s the only way theyā€™ll notice, or care. When you cancel, be sure to give the reason as: ā€œCouldnā€™t disable auto-preview on Roku stickā€

      If you try contacting Netflix support, let them now there is an issue with the sticks not being able to stop auto-previews. Donā€™t let Netflix tell you itā€™s a Roku issue, insist it is a Netflix channel issue, and you want it resolved. Try to get to a higher level support if possible. The more people that do this, the better.

      I would also contact Roku and let them know you are upset that the device you bought is not entirely compatible with Netflix. As long as it is not an older Roku device that Netflix no longer supports, you should expect full compatibility... I purchased a Roku Stick+ just last month. If I cared about having Netflix, Iā€™d be PISSED!!! Iā€™d probably sell the stick and try something else like a Firestick. Roku obviously wants their devices to work with Netflix, and have an interest in getting Netflix to fix the issue.

      My service is good until the end of the month. If Netflix makes the fix, I ā€˜mightā€™ renew, but with HULU+, I really donā€™t miss it...

      If they wonā€™t fix the issue, speak with your wallets, and dump them!!!

      • jkblack's avatar
        jkblack
        Reel Rookie
        6 years ago

        I noticed today that disabling autoplay not only doesn't work in my Stick+, it also does not work in my Windows 10 Netflix app which presumably was written by Netflix.

        It does look like Netflix is aware of the problem.  The don't specifically mention Roku devices, but they seem to know that disabling autoplay doesn't work on some devices.  See: this link to Netflix help and expand the "All Other Devices" item.

         

  • Brittle's avatar
    Brittle
    Newbie
    5 years ago

    First go to the Netflix.com, turn off auto-play, and save settings. Next, on your Roku TV, remove the Netflix App if you have it installed. Then on your Roku TV remote, press the HOME button 5 times, press UP 1 time, press REWIND 2 times, and then FAST FORWARD 2 times. This will reboot your TV, it takes a minute and you'll see the menu scrolling, give it time. Next, reinstall the Netflix App, it takes a while so don't back out like I did before it's finished. Finally, open the Netflix App and see if it works, it did for me on my TCL43s421 Roku TV. Hope this helps.