Forum Discussion

Jrgigl's avatar
Jrgigl
Reel Rookie
6 years ago
Solved

How to turn Disney Plus subtitles on and off

I’ve recently downloaded the Disney Plus app which I am aware that most shows/movies on Disney Plus offer foreign language subtitles but I am not able to access the subtitles menu. I am not sure if t...
Disney Plus Troubleshooting
  • RokuTannerD's avatar
    RokuTannerD
    6 years ago

    Jrgigl 

    Hi there! 

    Thanks for the note. To select a caption track, press the * key during playback and go to Accessibility - Captioning track. From here, you should be able to select from the available captioning track. If you encounter an issue with any caption track, please feel free to follow up with Disney+ support to report the issue and request additional help. 

    Let me know if you have any other questions! 

     

    Additional resources that you might find helpful:

     

    Thanks,

    Tanner

  • Aerp's avatar
    Aerp
    4 years ago

    Quit Disney on the TCL. On an phone, tablet, etc. launch the Disney app, (with the same account) select the movie you want with subtitles and select the language (upper right corner). Check it has the right subtitles, stop it and launch the Disney app on the TCL, selecto and play the movie. It should have the right subtitle language. 

RokuTannerD's avatar
RokuTannerD
Retired Moderator
6 years ago

Jrgigl 

Hi there! 

Thanks for the note. To select a caption track, press the * key during playback and go to Accessibility - Captioning track. From here, you should be able to select from the available captioning track. If you encounter an issue with any caption track, please feel free to follow up with Disney+ support to report the issue and request additional help. 

Let me know if you have any other questions! 

 

Additional resources that you might find helpful:

 

Thanks,

Tanner

  • Dell1's avatar
    Dell1
    Newbie
    5 years ago

    This answer is incorrect as the problem is in Roku's Disney+ app and not the tv's closed caption system.

  • majorr90's avatar
    majorr90
    Reel Rookie
    6 years ago

    Thanks! Not sure how to give Disney+ the feedback but if you can pass it on: there’s a big difference between subtitles and CC so both should be made available especially if they’re not going to adjust the audio properly for at home viewing. Right now I either have deafening explosions that wake up my neighbors or I can’t hear the dialogue at all. For now the CC works though. 

  • davidwgooding's avatar
    davidwgooding
    Newbie
    5 years ago

    THANK YOU for that very simple and easy-to-find answer!

    The Disney+ help page (which the app sends you to) has the wrong instructions for this (at least for my Roku).

    • Lilly777's avatar
      Lilly777
      Newbie
      3 years ago

      so what was the answer?  I have the same problem, no subtitle icon on Roku TV but on all other devices.  CC is always set to on, on my Roku, as my daughter is deaf.   

      • Jrgigl's avatar
        Jrgigl
        Reel Rookie
        3 years ago

        You have to click setting on the remote and go to “Accessibility & Captions” 

  • Gabs2010's avatar
    Gabs2010
    Newbie
    5 years ago

    I have enabled the captions (using the asterisk menu) yet no captions appear.  Disney Plus and captions work fine on my other devices (iPad, android phone) but not my 4K Roku Stick. What's the remedy? 

    This is extra annoying as I am watching a movie where they are not always speaking English and no subtitles even appear for that. 

  • Jibara's avatar
    Jibara
    Newbie
    6 years ago

    The close caption is an option for all tvs, not a particularly of Disney Plus, the option isn't a solution it's a remedy

     

  • Wsfm1977's avatar
    Wsfm1977
    Newbie
    5 years ago

    Doesn't seem to be the best solution, but it works. 

    • cityten's avatar
      cityten
      Channel Surfer
      5 years ago
      I'm watching a series called Touch and it seems Disney forgot to include subtitles for the scenes that aren't in English. I'm almost ready to stop watching it. Workaround for Roku where you choose the * (asterisk) option and choose subtitles just switches from English to "African Dialect" or "Speaking in Japanese."
      • boogernose's avatar
        boogernose
        Roku Guru
        5 years ago

        Between you and the channel.

  • mossyla's avatar
    mossyla
    Newbie
    3 years ago

    thank you 🙏 i’m not deaf but he’s of hearing (not diagnosed) but always have subtitles on 🥸