Channels & viewing

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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tomhannen
Level 7

How to display subtitles in BBC iPlayer app?

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I have just purchased a Roku Stick+ in the UK.

I checked the amazon reviews first, and several said that subtitles worked correctly in iPlayer.

This is my only reason for purchase. I have an Apple TV for everything else, but the subtitles do not work correctly on the BBC's Apple TV app.

I cannot get subs to appear on my Roku stick.  They work in Netflix, Prime, etc.

Am I doing something wrong?

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2 Solutions

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makaiguy
Community Streaming Expert

Re: How to display subtitles in BBC iPlayer app?

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The default means of accessing closed caption controls on Roku is to press the * key on the Roku remote while viewing a programme.  The actual control displays may vary from channel to channel.

Some channels do not use the default Roku control scheme, however, and insert their own.  I have no access to BBC iPlayer, but one common scheme is to press the up or down cursor control keys to pop up the channel's control options.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X

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MilesT
Level 14

Re: How to display subtitles in BBC iPlayer app?

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The iPlayer app puts subtitle selection and other controls in an  unusual place for a Roku app.  I think the BBC decided to make their app as similar as possible across many platforms (Smart TVs, Youview, Netgem, etc.)

When the programme is playing, press up arrow twice, you will see some icons at top left of screen, use arrows to select the "text bubble", press OK, and you will get options to turn on & configure subtitles (colour, font, size, language if alternative available).

 

Not a Roku employee

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3 REPLIES 3
makaiguy
Community Streaming Expert

Re: How to display subtitles in BBC iPlayer app?

Jump to solution

The default means of accessing closed caption controls on Roku is to press the * key on the Roku remote while viewing a programme.  The actual control displays may vary from channel to channel.

Some channels do not use the default Roku control scheme, however, and insert their own.  I have no access to BBC iPlayer, but one common scheme is to press the up or down cursor control keys to pop up the channel's control options.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
0 Kudos
MilesT
Level 14

Re: How to display subtitles in BBC iPlayer app?

Jump to solution

The iPlayer app puts subtitle selection and other controls in an  unusual place for a Roku app.  I think the BBC decided to make their app as similar as possible across many platforms (Smart TVs, Youview, Netgem, etc.)

When the programme is playing, press up arrow twice, you will see some icons at top left of screen, use arrows to select the "text bubble", press OK, and you will get options to turn on & configure subtitles (colour, font, size, language if alternative available).

 

Not a Roku employee
gpfh
Level 7

Re: How to display subtitles in BBC iPlayer app?

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Solved my problem!

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