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Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
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rayclaire
Newbie
‎04-10-2023 01:03 PM

How do I get the roku page to show up?

pressing home button doesn't work.  this is initial set up.  had to change password with infinity.  I can't get into settings if i can't get to home.

 

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RokuMary-F
Community Moderator
Community Moderator
‎04-10-2023 01:38 PM

Re: How do I get the roku page to show up?

Hi @rayclaire,

Welcome to the Roku Community!

Thanks for reaching out about your issue with your Roku device. We'd like to investigate and try to help. 

For us to better understand the issue you are experiencing, can you please provide us with more detailed information about the issue you are experiencing?

  1. What kind of issue are you experiencing?
  2. Does the issue only occur on a specific channel or all channels on your Roku device?
  3. Are you receiving error messages or codes when accessing the channel?
  4. What are the steps to reproduce the issue you are seeing?

Once we have this information, we will be able to assist you further.


Best regards,
Mary

Mary F.
Roku Community Moderator
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